Newmarket Volvo
301 Mulock Drive, Newmarket, ON  L3Y 4X9
 
Lifetime Warranty on Parts and Labour
 
 
 
 

To further enhance the Volvo ownership experience, Volvo Cars of Canada Corp. is offering the Volvo

Lifetime Replacement Parts & Labour Warranty. Volvo warrants to the original retail purchaser of each

new genuine Volvo replacement part (excluding accessories and consumable parts as listed below) that

such part installed at an authorized Volvo retailer will be free from defects in material or workmanship.

This would exclude any defects caused by outside influence. Coverage under the Lifetime Replacement

Parts & Labour Warranty includes the labour to replace the covered replacement part. This warranty is

nontransferable.

 

COVERAGE

 

Beginning with repairs dated on or after September 15, 2015, the original retail purchaser of a new

genuine Volvo replacement part purchased and installed at an authorized Volvo retailer will be eligible

for the Volvo Lifetime Replacement Parts & Labour Warranty. Parts and labour coverage under this

Lifetime Warranty are only applicable when the new replacement part has been purchased and installed

at an authorized Volvo retailer. Parts sold over the counter that are not installed by an authorized Volvo

retailer are covered by Volvo's one year parts only warranty.

 

EXCLUSIONS

 

As part of the vehicle's normal service and maintenance requirements, certain parts need to be replaced

due to wear and tear. Those parts are excluded from the Volvo Lifetime Replacement Parts & Labour

Warranty. These parts include, but may not be limited to, the following:

• Batteries • Fuses

• Batteries for remote keyless entry • Rotors (excluding run out)

• Belts • Spark Plugs

• Brake Pads • Timing Belts

• Bulbs • Upholstery/rugs

• Clutch Lining • Wiper blades

• Filters • Tires (See Tire manufacturer's warranty)

• Floor Mats

Parts installed as part of a collision repair performed by a Certified Volvo Body Shop and/or Noncertified

Body Shop are not covered by the Volvo Lifetime Replacement Parts & Labour Warranty.

 

DISCONTINUED PARTS

 

In situations where the genuine Volvo replacement part previously purchased and installed at a Volvo retailer

is discontinued, your Regional Aftersales Manager will assist in finding an aftermarket alternative. Close

consideration should be given when deciding on an aftermarket source. The Aftermarket part will be paid for

under the Volvo Lifetime Replacement Parts & Labour Warranty. If necessary, subsequent replacement of

the aftermarket part will be administered solely by the aftermarket source and not VCNA/VCCC.

When a part is replaced under the Volvo Lifetime Replacement Parts & Labour Warranty, and it causes

the failure of a non-covered part, the non-covered part will also be covered.

(For example an alternator fails under the provisions of the Volvo Lifetime Replacement Parts & Labour

Warranty and the battery has failed as a result; the battery would then be covered.)

When a part that was replaced under the provisions of the Volvo Lifetime Replacement Parts & Labour

Warranty subsequently fails, and it is then determined that the failure was caused by another component

failure, the replacement part would not be covered under the Volvo Lifetime Replacement Parts & Labour Warranty.

 

CUSTOMER RESPONSIBILITY

 

When requesting warranty repairs on replacement parts, the purchaser must present evidence of purchase

and installation (sales ticket or Repair Order showing payment to any authorized Volvo retailer in

North America) during normal business hours. The Volvo retailer should keep a copy of the customer's

documentation with the Repair Order as support.

Warranty repairs must be made only by any authorized Volvo retailer in North America.

 

FAQ

 

The following provides a list of some common situations that may or may not be covered by the Volvo

Lifetime Replacement Parts & Labour Warranty. Any replacement part that is currently covered by its own

specific component warranty and/or policy will remain covered by that warranty and/or policy and will not

be eligible for the Lifetime Replacement Parts & Labour Warranty. If a specific part or warranty presents

itself that is unclear or not listed please contact your Regional Aftersales Manager for clarification.

 

Exclusions

 

Specific warranty/policy is applicable and the following are not covered under the terms of the Lifetime

Replacement Parts & Labour Warranty.

 

Accessories

 

Volvo approved accessories purchased and installed by a Volvo retailer at the time of a new vehicle

purchase are covered under the New Vehicle Warranty for four (4) years or 80,000 kilometers,

whichever occurs first. If a Volvo approved accessory is installed by a Volvo retailer after a new

vehicle purchase, the coverage is one (1) year from the date of installation or the remainder of the

New Vehicle Warranty, whichever is longer.

 

Lifetime Muffler Warranty/Replacement Cat Converter Warranty:

 

The current process as outlined in the Warranty Policy and Procedures Manual (WPPM), must be

followed. Specific component lifetime/extended coverage remains unchanged.

 

Interstate Battery Direct Replacement Program:

 

Interstate batteries are covered by the Interstate policy. Coverage and claim submission remain

unchanged.

 

Myron Davis, Direct Replacement RSE:

 

Accessories are not eligible for Volvo Lifetime Replacement Parts & Labour Warranty.

 

VCPO Repairs:

 

When parts are replaced under CPO warranty, repairs continue to be covered under the current

policy - one (1) year parts warranty.

 

New Car Warranty or Extended Warranty (Warrantech):

When parts are replaced under New Car or Warrantech warranty programs, the current coverage policy

is still applicable. Replacement parts are covered for 90 days or the remainder of the New Car Warranty,

whichever is greater.

 

Independent/Wholesale Part Purchases:

 

Over the counter parts purchased by an Independent continue to be covered under the current policy, one

(1) year parts warranty, no labour. (This includes sales to Volvo certified and non-certified body shops.)

Consumables:

 

Consumables with a demonstrable defect follow the current policy, one (1) year manufacturer defect only.

 

Software

 

Software that is not associated with a hard part replacement is not eligible for coverage under the Volvo

Lifetime Replacement Parts & Labour Warranty.

 

Hard part failure during download

 

A hard part that fails while performing a download (consequential damage due to attempted download)

and is therefore replaced under Volvo's standard warranty, is covered by the current one (1) year parts

warranty.

 

Additional Included Repairs

 

The following repairs/parts replacements are covered under the Volvo Lifetime Replacement Parts & Labour Warranty.

 

Goodwill Repairs

 

Parts and labour that were previously covered under Goodwill, in full or partially, are eligible for

coverage under the Volvo Lifetime Replacement Parts & Labour Warranty.

 

Parts purchased and installed at different Volvo retailer

 

Parts purchased at one Volvo retailer and installed at another Volvo retailer are covered under the Volvo

Lifetime Replacement Parts & Labour Warranty.

 
 
 
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